Shipping

When will I get my order? 

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows: 

USA: 5-​8 business days 

International: 10-20 business days 

Where will my order ship from? 

We work with an order fulfillment company with facilities in USA, Europe and worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.  

My order should be here by now, but I still don't have it. What should I do?  Before getting in touch with us, please help us out by doing the following: 

● Check your shipping confirmation email for any mistakes in the delivery address. 

● Ask your local post office if they have your package. 

● Stop by your neighbors in case the courier left the package with them.   

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!    If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.   

Pro tip: The zip code is the most important part of the address. Use a simple tool like ​USPS ZIP code lookup ​ to make sure you get it right!

 

https://tidd.ly/3nhVLQd